- Respond to customer inquiries via email, chat, and phone
- Provide administrative support to the customer service team, including data entry and document processing
- Manage customer information in our CRM system
- Collaborate with other teams within the company to resolve customer issues
- Identify areas for process improvement and suggest solutions to management
- Support process improvement projects (bring in your ideas!!)
- Proven experience in Customer Service (CS), Customer Experience (CX), or Insurance industry.
- Native-level fluency in Spanish is mandatory.
- Ability to work a minimum of 32 hours per week, with a standard of 40 hours.
- Must be located within 1 hour travel distance from the Leusden.
- Comfortable working in a hybrid setup (50% remote / 50% in-office).
- An informal atmosphere with great colleagues and management with an eye for you as a person
- The opportunity to get the best out of yourself
- Lots of room for initiative, independence, and responsibility
- A good salary
- A beautiful office in Leusden (freshly renovated)
- 50% working from home
- 30 EUR per month for working from home
- travel allowance
- pension
- screens, laptops, and other equipment provided by the company
€2500.00 - €2900.00 monthly