Do you thrive on helping customers succeed? Do you want to take ownership of the DACH market and grow your career alongside one of Europe's fastest-growing marketplace platforms? Then join us at Skydreams as a German-speaking Junior Customer Success Manager!
About the role
As a Junior CSM at Skydreams, you'll be the go-to person for our home improvement professionals and moving companies in Germany, Austria, and Switzerland. You help them get the most out of our platform, build lasting relationships, and spot opportunities to grow their accounts. As you grow into the role, you'll have opportunities to collaborate with teams across the business, including Product, Growth, and Finance, helping shape initiatives that drive customer and business outcomes - and be part of a tight-knit, international team based in Utrecht.
You'll receive guidance from the team but also get immediate ownership to apply your skills in practice. On top of that, you'll receive intensive on-the-job training and support, including knowledge sessions on all relevant topics. Lastly, there'll be plenty of room for you to grow: as you gain more experience, we'll discuss expanding your responsibilities. This way, you can develop at your own pace.
We ask you to
- Be responsible for your own client portfolio in the German, Austrian and Swiss markets.
- Proactively manage your client portfolio, including onboarding, payment follow-ups, and day-to-day queries.
- Collaborate with different teams. You will have the opportunity to work cross-functionally to deliver the best solutions to our clients.
- Build strong customer relationships. Care for an excellent customer journey and client retention.
- Use different channels to communicate with our clients, but mostly, they would like to talk to you on the phone. You are super comfortable with this.
- Identify opportunities to increase product adoption and share insights with the Product team to help shape platform development.
- Excellent German skills, written and spoken, as you will interact with clients from the DACH markets. Additional language skills are a plus.
- We work in a multicultural environment with English as our common language; a solid level of proficiency is therefore important.
- Some experience in the field of customer service, client success and/or a client-facing role.
- Very comfortable on the phone while ensuring effective listening and telephone etiquette.
- Capable of working in a structured, coherent manner and independently.
- Persistent, proactive, and positive attitude. You bring a can-do mindset and don't shy away from rolling up your sleeves.
- You speak up. You're comfortable sharing ideas, flagging improvements, and contributing to how we do things, not just how they've always been done.
- You have a growth and commercial mindset. You're curious about the business, care about outcomes and look for ways to add value for clients and the team alike.
- Team player with planning and organizational skills, and attention to accuracy.
- Salary expectations: €37.600 - €41.500 annually.
We give you
We give you the opportunity to contribute to one of the largest marketplaces for specialists in a vibrant and entrepreneurial organization with a diverse team of more than 75 colleagues from around the world. Homedeal and Moving24 are the two brands within Skydreams, the parent company. Skydreams is fully bootstrapped, a pioneer in marketplaces since 2006 and winner of the FD Gazellen International Award 2025! Our vibrant and modern office is located in the heart of Utrecht. You work with an enthusiastic group of colleagues and enjoy weekly fresh fruit, free lunches on Tuesdays, snacks, soft drinks, and delicious coffee and coffee specialties.
We are a hybrid organization, which means you can choose whether to work at the office or from home. To ensure you perform optimally, we provide you with a brand-new laptop (MacBook or Lenovo), a NS-Business card (Dutch railway card), and a budget to set up your home office. Additionally, we offer plenty of opportunities and possibilities to further develop yourself within your field and get the most out of your talents.
We offer a competitive salary, 28 holiday days as well as a superb pension plan. For our employees with kids, we provide 100% paid parental leave for both parents. Work-life balance matters to us - whether that means working from another country for a while to explore, accessing free mental health care, or enjoying monthly massages, we've got you covered. Plus, we make time for fun, with yearly ski-trips, epic Christmas parties, and a culture that leaves little room for big egos. No matter what stage of life you're in, we have benefits designed to support you!
€28,00 per uur