Intern IT Support Associate
Job Location: Amsterdam,Netherlands
Workplace: Onsite
Job Function: Information Technology
Requisition ID: 581
Your mission:
We currently have the opportunity for an IT Support Intern to join us on a 6-9 month basis from our Amsterdam office.
The goal of the traineeship is to give the successful trainee/intern an opportunity to experience all the different tasks, and disciplines within a dynamic IT service desk in an international business.
The Trainee/Intern will be coached by the manager and senior team members. They will receive training on daily IT support related topics.
To qualify for this opportunity, you are required to be currently studying a vocational level (not bachelors or masters) IT course within the Netherlands
What you will do:
- Provide first line end-user support for IT and Facilities based systems.
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues and reinforce SLAs to support end-user expectations.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Support the management of IT hardware (Desktop/Thin Client/Laptop etc.) in accordance with relevant policies.
- Take part in maintaining an inventory of all IT equipment.
- Liaise with third-party support and PC equipment vendors.
- Act as an escalation point for intermediate help requests.
- Prioritise and schedule problems. Escalate problem when required to the appropriately experienced IT Support Technician.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Support corporate phone system (VoIP) and independent mobile telecoms users.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals - including checking servers.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups with Level I Technicians as required
- Technical mindset and interested in a career in IT
- Currently studying a vocational IT related course in the Netherlands
- Able to be based on site at our Amsterdam office.
- Good communication skills (English)
- Proactive and willingness to learn
Our heritage
We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
Our commitment to the environment
We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.
Our people
We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.
Our brand
Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running
In overeenstemming