What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.
Start YOUR career with DHL todayat our DHL Maastricht location which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.
We are looking for a Expert Global OTC - Customer Experience Management (GCXM).
How will you contribute to the success of DHL?As anExpert in Customer Experience Managementwithin the Global OTC organization, you act as a coordinator and facilitator, supporting the effective implementation and optimization of Customer facing solutions, processes and related initiatives. Your mission is to enhance Customer satisfaction while contributing to operational excellence and thus support the overall Global OTC roadmap.
As anExpert in Customer Experience Managementwithin the Global OTC organization, you act as a coordinator and facilitator, supporting the effective implementation and optimization of Customer facing solutions, processes and related initiatives. Your mission is to enhance Customer satisfaction while contributing to operational excellence and thus support the overall Global OTC roadmap.
Key Tasks:
- Support E-GAP product strategy within own functional scope in line with business specifications and with that, contribute to the development of the OTC strategy.
- Lead short-, mid- and long-term Customer Experience initiatives, that are part of the Customer Journey Roadmap, to improve Customer satisfaction and/or improve Operational Excellence.
- Act as an SME in one or more Customer facing solutions or processes. As such actively contribute to (cross functional) workshops and continuous improvement projects for Customer Experience related topics.
- Analyze current business processes to identify gaps and improvement opportunities in Customer Experience delivery.
- Manage and support the change request process for own functional area.
- Document and align TO BE business processes and Customer/user instructions.
Act as deputy to the GCXM specialist.
We are seeking a highly qualified candidate with a Bachelor's degree or equivalent professional experience, complemented by a minimum of 3 years of experience in international logistics and at least 3 years experience in country or SSC environments.
- Strong background in change- and project management
- Hands-on experience with OTC E-Gap systems and related digital enablers
- Fluency in English and experience in an international environment
What's in it for you?
A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:
A competitive salary, bonus incentives and a strong pension scheme;
A wide range of employee benefits;
A job in dayshifts and no weekends;
Availability of a wide range of training possibilities;
RCS Grade K.
Interested in this opportunity? Please apply and provide us with your CV and motivational letter!
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
☸ DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XTBob StijnenTalent Acquisition & Development Expertbob.stijnen@dhl.com0633052631DHL Finance Services B.V.Pierre de Coubertinweg 5
6225 XT Maastricht