Tronox is the world’s leading vertically integrated manufacturer of titanium dioxide (TiO2) pigment and other materials that add brightness and durability to products you encounter every day. We are 6,500 people strong, located across 12 countries and unified by a strong set of values that guide us in our work. At our mines and manufacturing plants, labs and offices, we responsibly transform the earth’s resources into products and opportunities that enhance lives. Our vision is to shape a sustainable, thriving world through enriched and refined minerals.
About the RoleCarries out work requiring independent judgment in the evaluation, selection, adaptation, and modification of standard techniques and processes. Carries out a broad range of investigatory assignments and support projects independently, working on more complex or novel problems with technical guidance and advice from internal and/or external subject matter experts. Provides advice and support on technical aspects of process and product performance.
Reports to the European Technical Service Manager.
Responsibilities:- Takes the responsibility of the first level of technical support and assistance for customers.
- Holds accountability for technical assistance on the market covering a predefined geographic area and industry (Benelux, France – Coatings and Plastics industries), a selection of multinational accounts in Europe, the whole European Paper and Laminates industry and the pigmentary applications in Europe of anatase.
- Takes the responsibility of providing technical support and recommendations to regional commercial & marketing teams and customers.
- Takes the responsibility of customer qualifications at new customers and for supporting customer trials of new products.
- Ensure follow-up and reporting of customer visits and calls through Salesforce.
- Ensures the coordination role with the pigmentary anatase business Thann site in France.
- Interacts closely within the Technical Service team members to maximize the group efficiency through active participation in quarterly TS meetings and Sales meetings, covering customer approvals, sharing relevant market info (incl. Approvals and developments, product issues, competition, regulations).
- Monitors and shares competitive market activities.
- Backs up direct colleagues in case of absence.
- Takes the responsibility of developing test strategy for new product / product improvement projects.
- Takes the responsibility of giving direction to R&D scientists and lab technical specialists when evaluating TiO2 products or investigating customer complaints.
- Maintains the focus on new developments and transfers between manufacturing sites to assist in successfully developing our product range evolution in line with the Sales objectives.
- Generates and follows up projects with selected key accounts interacting with their R&D, technical and production peers, sharing the necessary info and attending customer plant trials.
- Acts as an active interface between our internal departments (Sales, OTD, manufacturing sites, Product Stewardship) and the customers to facilitate the “technical sales” of our products.
- Responds to basic regulatory product questions from customers and redirect the ones requiring a specialized or legal opinion.
- Takes the accountability of resolving customer performance complaints.
- Takes the responsibility of supporting OTD allocation.
- Takes the accountability for coordination and management of Off-spec inventory and Slow Moving Stock product (SMS) moves by interacting with the OTD group to assist in manual allocation and proactively managing concerned volumes.
- Represents TRONOX on exhibitions, at professional seminars, congresses and trade fairs to contribute in growing the reputation of the company and in promoting the value of our products.
- Contributes to the setting-up of product and customer specifications.
- Coordinates the steering of product sampling to customers in close collaboration with a 3rd service provider.
- Provides internal training (to other departments) on products and applications.
- Prepares supportive technical selling tools for new products.
- Ensures all activities are executed in line with the safety policy and the values of TRONOX.
- University study in chemistry or degree in engineering science.
- Min. 5 years of industrial experience preferably in the field of pigments for paints & coatings, plastics, papers or paper laminates.
- Next to fluent English a 2nd language like French or German would be beneficial.
- Flexibility to travel to customers and TRONOX production sites throughout EMEA.
- Located in Western Europe (home-office).
- Good team player attributes.
Our global reach is strengthened by our human connections. We challenge one another to deliver excellence and encourage our people to think big. Together, we develop innovations that make products vibrant and durable as we contribute to a cleaner world.
When you join Tronox, you’ll work with brilliant people, close to home and around the world. We offer a dynamic, supportive environment that empowers you to achieve your fullest potential — because we recognize that when you grow, we grow.
In addition to offering a competitive salary and benefits, we provide a work experience that prioritizes what truly matters:
- We strive for excellence in safety and sustainability, focusing on what is critical to improve how we operate and to enhance the communities where we work and live.
- We provide challenging work and encourage innovative thinking, collaborating closely to bring our best ideas forward and add value for our customers.
- We invest in and value the success of our people, empowering them to take charge of their personal and professional development.
- We are unified globally and strengthened locally, leveraging the most culturally and geographically diverse team in the industry to connect better around the world.
We look forward to hearing from you. Click the “Quick Apply” button above to begin the application process today.
#J-18808-Ljbffr€60000 - €80000 monthly