We are looking for a Customer Success Manager to work with our clients and drive retention, adoption, and create upsells. You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. Liaising with the sales department, solutions, customer support, onboarding consultants, project and product managers will be your daily routine and you will often find yourself leading this cross‑department cooperation.
Responsibilities- Schedule regular calls and face‑to‑face meetings to learn more about the overall Bynder experience and points of improvement or issues that the customer is experiencing.
- Create upsell opportunities.
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction.
- Communicate and resolve issues internally together with Support, Onboarding, Product and Development.
- Educate customers on new features and improvements through trainings, webinars and masterclasses.
- Fluent English speaker; French, German or Dutch a plus.
- 2+ years of a customer‑facing role (account management, sales, customer success management, etc.).
- Demonstrated history of working with clients to increase satisfaction, adoption, retention and advocacy.
- Ability to develop strong client relationships, manage expectations and critically problem‑solve.
- Ability to present, communicate, and work effectively with other internal teams.
- Outstanding probing and listening skills.
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks.
- Strong verbal and written communication skills and excellent presentation skills.
- Excellent problem‑solving skills and ability to resolve customer‑related issues.
- Superior time‑management skills and able to prioritize effectively.
- Proven experience in successful team projects.
- Affinity for technology.
- Be agile and able to work in a fast paced environment.
- Experience with Marketing and Martech Software tools.
- Commercial experience and mindset.
- Challenging and inspiring work environment.
- Flat hierarchy where your voice will be truly heard.
- Opportunity to initiate your own projects.
- An experienced team ready to welcome you anytime.
- Unlimited vacation policy.
- Competitive monthly compensation.
- Apple gear.
- Daily lunch.
- Drinks at the Bynder Bar.
- Amazing office in the heart of Amsterdam.
Bynder is committed to creating a diverse, inclusive, and equitable workplace. All employees, irrespective of ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability, are valued and respected. We strive to allow each Byndie to be their authentic selves.
#J-18808-Ljbffr€45000 - €65000 monthly