About us:
Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district. With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family.
Your day to day:
As a Meetings & Events Executive, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The person will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, the Meetings & Events Executive will perform the following tasks to the highest standards:
· Receive and convert incoming enquiries to achieve targets and maximize revenue
· Handling all incoming phone, fax, email and web reservations.
· Respond in a reactive and timely manner to booking requests and prepare responses to RFPs.
· Collaborate with various departments, including banqueting and front desk to guarantee successful event execution.
· Stay updated on industry trends and best practices in event management.
· In-house contact and after-sales customer contact.
· Manage an events schedule to maximise yield
· Focus on a consistently executed up-selling approach
· Build strong relationships with customers to fully understand their needs
· Arrange and carry out Hotel show rounds
· Ensure the complete administration and execution of all planned events supporting the planning team
· Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered.
· Follow IHG meeting and events KPI : conversion, response time, revenue targets…
· Report to the Meetings and Events Manager
Responsible business:
· You are aware of the Fire Life Safety and Safety standards of your department, and you know how to use these.
· You will work following the Green Engage Standards.
What we need from you:
· Secondary Hotel School or Hotel management
· Preferably experience at Reservations/ Sales and F&B
· Speaks and writes fluently English and preferably another foreign language
· Numerical insight and analytical skills
· Able to prioritize
· Positive and can-do attitude
· Good communicative skills and good telephone technique
· Demonstrated previous experience working in the Conference and Events function
· Experience with Microsoft Office Word, Excel and Powerpoint and Opera is a plus
· Sales techniques
· Well-groomed appearance
At Crowne Plaza Amsterdam – South we make sure you feel right at home with:
· Employee discount for all 6000+ IHG hotels worldwide
· Friends & family rates to share with your loved ones
· Up to 50% discount in participating hotel bars and restaurants
· Travel allowance based on the distance from home to work
· A paid day off for volunteering
· A paid day off for your birthday or a birthday voucher
· Homemade lunch or dinner during your working hours
· Opportunities for personal development, training, and coaching
· A CultuurWerkt!/Alleo account for discounts on theatre, cinema, and more
· A ClassPass discount for fitness, wellness, or healthy meals
· Discount on a collective health insurance
· Discount at Doctor Feelgood, our local massage partner
· Access to the hotel’s gym facilities (when not in guest use)
· An In-House Experience including breakfast, dinner and drinks at Crowne Plaza Amsterdam - South as part of your onboarding
· A fun, international team that values teamwork, laughter, and growth
· Regular staff events, parties, and departmental outings
· At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle,
and career development — because we know that when you feel your best, you perform your best.