Our Customer Success team plays a key role in building a bridge between our customers and internal teams, ensuring a customer-focused mindset throughout the company. As we continue to grow, we’re looking for a Junior Customer Success Manager to support and understand our customers' needs, especially around secure digital communications. You’ll help ensure that customers get the most value from our product, contributing to Zivvers’ as well as the customers' success and growth of our customer base.
Why Zivver? We’re in a phase of international growth, expanding into new segments and industries. We need your passion for growth to help us meet and exceed our customers' expectations. You’ll be working closely with the other Customer Success, Commercial, and Product teams to help gather feedback, share insights, and improve our customers' overall experience.
As a Junior Customer Success Manager, you will be involved in the customer lifecycle from the beginning, supporting efforts to maintain and grow customer relationships. You’ll assist with managing a cross-industry customer portfolio, collaborating with the Product, Commercial, and technical teams to enhance customer satisfaction and retention.
What You'll Be Doing:
- Drive the success of the customer as the ultimate account owner by planning and orchestrating the execution with internal and external stakeholders.
- Identify and nurture relationships with key stakeholders.
- Keep the net revenue retention at a top level.
- Build customer communities that will enable us to serve our customers in a better and more efficient way.
- Understand business priorities and, as a trusted advisor, envision how Zivver can support them. Design and implement the customer roadmap to achieve these goals.
- Develop and implement scalable solutions to effectively serve multiple customers simultaneously, while ensuring timely and efficient action initiation.
- Perform periodic ‘health checks’ to understand value gaps and take effective measures to drive value for the customer.
- Play a key role in creating a customer-centric Zivver organization.
- Together with the account managers, you’ll drive successful renewals and identify expansion opportunities.
Benefits:
- An exciting, fast-growing, energetic environment.
- An internationally diverse team with over 25 nationalities.
- HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set.
- Working from Bali, the US or Spain? Any place, anywhere: we fully support temporary working from X.
- At least €1.000,- per year on a personal development budget.
- Don’t worry about tomorrow: we’ve got you covered with a pension plan.
What Are We Looking For:
- Bachelor’s or Master’s degree with a clear interest in technology.
- Ideally some prior work experience in a customer success, management consulting, strategy consulting or technical consulting role. Got some experience with SaaS companies? Even better!
- Marketing experience would be a great plus. For this role, it’s important to serve a lot of customers at the same time, so you will need to think of scalable solutions and know how to trigger actions.
- Exposure to International Environment.
- An excellent organizer with a high level of accuracy & strong analytical skills.
- Strong communication in fluent Dutch and English.
- Not afraid to take responsibility and able to operate effectively with pressure & change.
If you’re still reading and excited about this role, we welcome your application, even if you think you don’t meet all the requirements. We know that no candidate matches a job description perfectly, and we’d love to hear your story.
About Zivver
We see a world experiencing the hyper-acceleration of digital transformation, regulatory reforms, and hybrid work, and our mission is to enable organizations of all sizes with the Next Generation of Secure Digital Communication that is Effortless, Smart, and Secure—empowering enterprises and employees to work with maximum security and effectiveness with minimal disruption while adhering to best practices around the sharing of sensitive information and data.
Zivver is currently used by over 10,000 organizations internationally and prevents circa 10,000 data breaches a month. These organizations all operate in highly complex and regulated sectors such as healthcare, financial services, local government and the legal industry.
Zivver is listed by Gartner as one of five global representative vendors on email data protection and is mentioned as a leader in fulfilling the privacy needs of organizations when sending highly confidential information via outbound email in Omdia’s 2020 Market Radar. Zivver has over 150 employees and to date has raised more than $40 million from known venture capital funds DN Capital, henQ Capital, Dawn Capital, and SmartFin.
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