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Descartes Unites the People and Technology that Move the World. The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud‑based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‑intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team.

We are looking for an experienced Customer Success Manager (m/f/d) with solid expertise in EDI and B2B customer relationships to strengthen our fantastic EMEA team. You will be the central point of contact for our customers and ensure the long‑term success of our solutions. Your work will make a significant contribution to customer satisfaction, retention, and overall company growth.

• Build and maintain long‑term relationships with B2B customers to ensure they gain maximum value from our solutions
• Support customers during the implementation and optimisation of EDI processes
• Act as the main point of contact for customer inquiries, escalations, and issue resolution
• Work closely with internal teams (Sales, Product Management, Support) to best meet customer needs
• Analyse customer data to identify optimisation potential as well as upselling and cross‑selling opportunities
• Collect customer feedback and collaborate closely with the product team to continuously improve our offerings

• Experience: At least 3–5 years of professional experience in Customer Success, Account Management, or Customer Service in a B2B environment
• EDI expertise: In‑depth knowledge of Electronic Data Interchange (EDI)
• Industry knowledge: Experience in SaaS, logistics, supply chain, or retail is an advantage
• Communication skills: Excellent written and verbal communication skills in Dutch and English to build relationships at all organisational levels. German, French, and Italian are an advantage
• Problem‑solving skills: Strong analytical abilities to identify and implement strategic customer solutions
• Technical affinity: Experience working with ERP/CRM tools and a good understanding of IT and business processes
• Proactive mindset: Self‑motivated with a passion for customer satisfaction and retention

• Work with key Descartes customers and directly influence their success
• Be part of an international, growth‑oriented, and highly engaged team of experts
• A dynamic and challenging role in a flexible and collaborative environment

Join Us. As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky‑in‑a‑good‑way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritise work‑life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.

Through COVID‑19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.