Join us as a Customer Implementation Manager at Spring Europe and make a real difference in the world of international logistics.
Neem contact op Daarom kies je als Customer Implementation Manager - Spring Europe voor PostNLImpactful work: Your role will directly contribute to international logistics and e-commerce in our fastest growing business unit CBS.
Challenge: Work in a dynamic and competitive environment, leading complex and evolving customer implementations with precision and flexibility
Atmosphere: Join a growth-minded, ambitious, and international multidisciplinary team.
Freedom: Flexible working environment with room for initiative.
Responsibility: Own and drive customer implementations with a Fulfillment focus to power the Panorama project and double our European parcel volume.
Development opportunities: Grow within PostNL - CBS and expand your expertise in international e-commerce logistics.
Spring Europe, part of PostNL Cross Border Solutions, connects businesses and consumers worldwide with smart shipping solutions. In a rapidly evolving market, we aim to strengthen and expand our competitive position. As Customer Implementation Manager Fulfilment for Spring Europe, you will lead the end-to-end onboarding of new Fulfilment customers, balancing customer demands with functional solutions and driving the success of our emerging Spring Fulfilment product.
You will:
Lead the End-to-End setup process for new fulfillment clients, ensuring clear understanding and implementation of their requirements, monitoring go-live performance, and executing a smooth handover to the operational team(s).
Meet with customers and serve as the main point of contact during onboarding, addressing concerns and aligning services with customer expectations.
Plan and manage timelines, coordinate internal teams, and ensure smooth execution of customer implementation project.
Own the customer onboarding process, ensuring all changes are clearly documented and communicated to stakeholders.
Identify and communicate improvements to the fulfilment process within a multifunctional team, prioritizing customer experience and operational efficiency.
Work closely with sales, IT, logistics, and operations teams to ensure seamless service delivery and continuous process improvement.
You will be part of a complex stakeholder network across Europe, North America, and Asia and work closely with both internal teams and external partners.
You will be part of the Cross Border Solutions (CBS) business unit, which provides international delivery solutions for businesses worldwide. CBS operates in over 190 countries and has 1,200 employees spread across 13 global offices, including headquarters in The Hague and Hoofddorp. You will collaborate closely with teams in Product Management, Operations, IT, Customer Service, and finance.
Hier kom je terechtWij zijn PostNL. En samen met jou blijven we de favoriete bezorger. Dagelijks maken we 1,2 miljoen mensen blij met het bezorgen van bijzondere momenten. Dat kunnen we alleen dankzij jou en ons team mogelijk maken.
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