Your tasks and responsibilities:
- Providing service to consumers via live chat, email and social media.
- Deciding if a question, comment or complaint should be handled online or offline.
- Documenting your (follow-up) activities in their ERP and CRM systems
- Proposing improvements and recognizing opportunities in response to consumer questions and their processes.
- You have excellent communication skills.
- You are emphatic and flexible.
- You have excellent English and German language skills.
- You have affinity with Social media.
- You think ahead and dare to take the initiative.
- You currently live near Helmond
- You are available 32-40 hours per week.
- 13th month salary
- Hybrid working environment: 2 days per week at the office, 3 days at home after onboarding
- Bonus scheme
- Laptop and phone provided
- Pension plan
- 8% holiday allowance
- 28 holidays per year
- direct contract with the client
€2500.00 - €3000.00 monthly