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ServiceNow - Implementation Consultant (ID: 3360)

As an ServiceNow – Implementation Consultant, you will:

• Facilitate workshops to design and refine business processes related to incident management and asset data management.
• Gather business requirements and translate them into clear deliverables for the development team.
• Manage and maintain the product backlog in close collaboration with technical consultants and business stakeholders.
• Organize and lead user group sessions for reviews, feedback, testing, and pilots.
• Guide the setup of authorization matrices and ensure proper role-based access rights.
• Support the development team in preparing required software documentation.
• Design training plans and coordinate training sessions for both end users and IT support organizations.
• Contribute to implementation planning, including go-live strategy, migration plans, delivery documentation, and hypercare activities.
• Serve as a point of contact during go-live and the hypercare phase.
• Support additional projects such as dashboarding, phasing out legacy systems, and fallback planning.

What you bring

• 5–8 years of professional work experience, including at least 3 years of proven experience with IT transitions in large organizations.
• A completed bachelor’s or master’s degree in Business Administration, Organizational Sciences, Communication, Information Technology, or a related field.
• Practical experience with ServiceNow or similar service management tools.
• Excellent command of Dutch and English, both spoken and written.

You have the skills to

• Build strong connections with both IT and business stakeholders through clear and effective communication.
• Work structured and detail-oriented, while balancing multiple priorities.
• Act in a customer-focused way: listen, engage, and translate needs into solutions.
• Demonstrate organizational awareness and align IT changes with broader business objectives.
• Analyze complex problems and provide careful, well-considered solutions.
• Deliver results under pressure while maintaining strong teamwork and collaboration.

What we offer

• The opportunity to contribute to large-scale IT transformation projects with visible impact on the organization.
• A collaborative, multidisciplinary project environment with program managers, consultants, designers, and engineers.
• A dynamic role with freedom, variety, and the chance to further develop both technical and business consulting skills.
• A culture based on openness, reliability, results-orientation, and progress.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out:

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