Vacatures in Edam

In the role of Technical Service Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:

• Providing direct support via phone and email
• Entering data into company IT systems as needed
• Identifying opportunities to upgrade products
• Collaborating with service colleagues and product management to resolve technical issues
• Handling product returns, fault verification, and warranty claims
• Providing on-site field service
• Assisting with training events for consumers and dealers.

Requirements

• 2-5 years of hands-on experience repairing electronics devices/products.
• Fluency in German, French or Dutch (C2) in both speaking and writing and English.
• Strong customer service orientation with a friendly, approachable demeanor.
• Excellent problem-solving and analytical skills.
• Proficiency in computer usage.
• Exceptional written and verbal communication skills.
• Highly organized with great attention to detail.
• Self-driven with a strong ability to work collaboratively in a team.
• Willingness to travel as needed.

BenefitsA direct permanent contract with a 3-month probation period frrom our client28 days of holidayTravel cost reimbursementWFH allowanceComprehensive Health Insurance and Pension plansPerformance-based bonus to reward successDesk and chair compensation for a comfortable work-from-home experienceLease bike plansApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.