The Housekeeping Turndown Agent is responsible for providing evening housekeeping services to ensure guest rooms are prepared for a comfortable night's rest. This includes tidying the room, replenishing supplies, and creating a welcoming ambiance. The ideal candidate will have an eye for detail, excellent organizational skills, and a commitment to providing exceptional guest service.
What is the role?
Perform evening turndown service, including:
Turning down the bed, arranging pillows, and placing decorative items.
Emptying trash bins and replacing liners.
Refreshing towels and bathroom amenities.
Replenishing room supplies, such as water, snacks, and toiletries.
Tidying up the room, ensuring it is clean and organized.
Ensure all guest requests and preferences are met with attention to detail.
Check for and report any maintenance issues or damage in the guest rooms.
Follow all safety and sanitation policies.
Provide excellent customer service by promptly and courteously responding to guest inquiries and requests.
Collaborate with the housekeeping team to ensure high standards of cleanliness and service are maintained.
Maintain confidentiality of guest information and adhere to hotel policies.
Your profile:
Previous housekeeping experience in a hotel or similar environment is preferred.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
Flexibility to work evenings, weekends, and holidays as needed.
Basic knowledge of cleaning supplies and their safe usage.
What do we offer?
A pleasant and collegial working environment in which own initiative is appreciated
Travel allowance for a commuting distance of more than 5 km
When you join us, you'll have access to Alleo. You can choose whether to go for a discount on your gym membership or vouchers for your favorite online store. The choice is entirely up to you. We also use Alleo to recognize your efforts. If you take over a shift or earn a little extra appreciation, you'll receive extra money in the Alleo app that you can spend on something that suits you.
Employee discount on the worldwide 6500+ hotels of InterContinental Hotels Group
50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card
Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.
Join us at the Amstel Hotel and be part of a team dedicated to providing exceptional service and creating unforgettable experiences for our guests. The Amstel Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.