With your strategic vision, you set the course for our global service organisation. With your empathy and leadership, you build strong, engaged teams across all our countries. With your commercial insight, you ensure that service excellence directly contributes to our growth.
Quooker delivers top?'tier service to its customers. The International Service Director is responsible for coordinating and optimising service delivery at an international level within Quooker. Do you thrive in a role where you make international impact and shape the direction of global service excellence? At Quooker, you will have the opportunity to develop and implement a future?'proof strategy for our international service organisation, fully aligned with our ambitious business objectives. You ensure that customers in all our markets experience the same high?'quality service, while building processes and standards that continuously strengthen this level of excellence.
As International Service Director, you dive deep into data: you collect and analyse performance across our international service operations, identify trends and translate insights into concrete improvements. At the same time, you stay alert to new technologies and opportunities that can elevate our service to the next level. Driving innovation within the team comes naturally to you, as does implementing new ways of working when needed.
You chair the weekly international service meeting, connecting and guiding all service managers across our countries. Through the Process & Project Manager in your team, you take the lead in optimising the use of Salesforce within the organisation. In addition, through the technical communication specialists in your team, you are directly responsible for manuals, service instructions and service tooling.
Because you frequently visit our international markets, you are a visible and trusted point of contact for local teams. You act as a key link to our Quality department when signals arise about potential quality issues. You also play a crucial role in setting up new service organisations in countries where Quooker is expanding, and you work closely with Research & Development to develop the service approach for new products.
You define and continuously optimise an international service product portfolio and ensure global availability. You also take responsibility for the international handling of major damage claims and high?'impact customer cases. Finally, you report monthly to the management team on the performance of all service organisations worldwide, providing clear insights into results, developments and opportunities.
International travel is an essential part of your role, as you are a visible presence in all our countries.
What you can expect from us- A culture that puts you at the centre, where appreciation and feedback are openly shared so you always know where you stand.
- Investment in your development through training programmes and tailored coaching.
- A unique working environment where you see your ideas come to life in practice.
- The opportunity to work with a sustainable product and contribute to the recycling of used products (listen to the Op Stoom podcast episode about our circularity challenges).
- Fresh fruit every day and healthy, affordable bites in our company restaurant.
- Social events, team outings and celebrations.
- A vitality programme and a monthly sports allowance of €25.
- 27 vacation days, with the option to purchase an additional 10 days each year to support your wellbeing.
- An attractive employee discount so you can experience the convenience of a Quooker at home.
You will lead the International Service team, which includes a Process & Project Manager and several Technical Communication Specialists, while indirectly guiding all international Service Managers across our markets.
- Bachelor's or Master's level of thinking, preferably in a business or technical field
- At least 10 years of experience in service, operations or aftersales within the consumer market
- Proven international experience and the ability to lead multi?'country service teams
- Strong analytical skills and experience with data?'driven service improvement
- A people?'focused leader who connects, motivates and guides teams through change
- Experience in setting up, standardising and optimising service processes
- Commercially aware: understands how service contributes to customer value and business results
- Strong stakeholder management skills and experience collaborating with departments such as R&D, Quality and Management
- Technical affinity and experience with service platforms such as Salesforce
- Excellent command of both Dutch and English, spoken and written
€80000.00 - €110000.00 monthly