Purpose of the Role
- As Team Lead Debt Collection, you will lead and support the Debt Collection team in managing outstanding payments and ensuring timely collection of invoices. You will guide the team in their daily work, monitor performance, and help improve collection processes.
- You will also handle more complex cases, work closely with internal departments and customers, and make sure that collection activities are carried out in a professional and customer friendly way.
- The goal of the role is to keep the team performing well, improve cash flow, reduce overdue payments, and maintain good relationships with customers.
- Lead and support the Debt Collection team in following up on outstanding invoices
- Monitor collection activities and ensure timely follow up with customers
- Handle complex customer inquiries, disputes, and payment issues
- Support the team in reconciling customer accounts and processing payments
- Ensure customer data and account information are accurate and up to date
- Monitor the open accounts receivable balance and take action to reduce overdue payments
- Work closely with Finance, Sales, and Customer Service to resolve payment issues
- Coach and support team members in handling challenging collection cases
- Identify opportunities to improve collection processes and team performance
- Prepare and monitor reports on collection results and team performance
- Fluent in Dutch, both spoken and written
- 3 to 5 years of experience in debt collection, credit control, or accounts receivable
- Previous experience in a senior or team lead role
- Assertive and confident when following up on overdue payments
- Strong communication and negotiation skills
- Customer focused while maintaining clear collection goals
- Strong leadership and coaching skills
- Result driven, organised, and able to meet deadlines
- Able to work well with different departments
- Good knowledge of Excel and financial systems
- Residing in or near Alkmaar
- Competitive salary based on experience
- Full time position
- 25 vacation days per year
- Pension plan
- Travel allowance
- Opportunities for personal and professional development
- Friendly and international working environment
- Bonus based on company performance