What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal dedication - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.
For the Global RPA Expertise Center, DHL Express is looking for a motivated and results-oriented AI Senior Business Analyst.
About DACThe Digital Automation Center (DAC) based in Maastricht is the Express Global RPA AI Agentic expertise center,from which high-quality and complex digital services are provided for various DHL business units globally and cross functional. Besides RPA, other digital technologies are being used (GENAI, API, Smart OCR, image processing and others). DAC has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica.
Working within DAC is quite exciting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation. We are part of the CEO Office - Strategic Projects & Programs.
How will you contribute to the success of DHL?As AI adoption continues to grow, the role of AI Senior Business Analyst will become increasingly vital.They will be crucial in bridging the gap between AI capabilities and business needs.
Being an AI Senior Business Analyst, you will be expected to analyze business processes and identify areas where AI can be applied to improve efficiency, productivity, or decision-making. Besides AI related projects, the AI Senior BA is expected to manage (global) deployment projects, as well as to be able to assume the lead in managing suitable project streams/workgroups, taking responsibility for the necessary people, project and performance management aspects. Your analytical and conceptual capabilities meet the challenges posed by complex problems. Your work also involves doing detailed process analyses to monitor digital solutions and to identify gaps where actions would be necessary.
Support the execution of digital automation projects in collaboration with the Program Manager
Deploy solutions across the regions/globally
Independent work on Digital projects (from end-to-end) with limited guidance from project lead. Lead streams or (smaller) project teams
Translate project requirements into project objectives and tasks
Deploy best practices to optimize processes, systems and methods using relevant data
Involvement in the analysis of the business processes as well as the derivation of problem areas and automation requirements;
Promoting AI Adoption: Guiding the implementation of AI solutions, ensuring that they are aligned with business objectives, and driving their adoption across the organization.
Facilitating communication and collaboration between technical teams (data scientists, engineers, developers...).
Understanding AI Outputs: Interpreting the results of AI models, distinguishing between meaningful insights and noise, and translating these findings into understandable language for business stakeholders.
Being able over time to create your own (lowcode) GenAI solution
Monitor the RPA/AI Power BI reporting suite, analyze deviation and identify areas for improvement;
Drive the identification of new strategic application fields, or products by applying innovative Digital Automation methods and technologies.
Support in producing successful outcomes of Digital Automation products and communication as such.
Manage complexity: multiple stakeholders, multiple countries and gain buy-in for project goals and decisions with "tough" and diverse stakeholder groups
Coach peers
Qualified University Degree holder specializing in IT field (Software Development) or equivalent work experience.
Good understanding of IT development process;
5-7 years DHL experience, affinity with Digi technologies is beneficial
Proficient in AI concepts and technologies (GENAI, data analysis, etc.).
At least 5 years' experience in leading successful Projects of large scale across multiple regions
Experience with project methodologies such as Agile methodology is a plus
Experience with Power BI is a plus
Strong interest in (Agentic) Robotic Process and other digital automation areas.
Innovative, creative mindset Self-motivated, energetic, and enthusiastic.
What's in it for you?
You will work in a great place, as DHL Express is a certified Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:
- A competitive salary, bonus incentives and a strong pension scheme;
- A wide range of employee benefits that support your wellbeing;
- Availability of a wide range of training and development packages;
- Social events;
- A job within a company that pays attention to our environment and future;
- RCS Grade J
Interested? Please apply by sending us your CV and motivational letter.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic☸ DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XTBob StijnenTalent Acquisition and Development ExpertDHL Finance Services B.V.Pierre de Coubertinweg 5
6225 XT Maastricht