Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major European cities, We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.
Room Mate Aitana opened its doors in August 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and hosts a restaurant with Spanish and Mediterranean food in a modern jacket.
Currently Room Mate Aitana is looking for an enthusiastic Reservations Agent to handle all incoming reservations and takes care that we provide the best possible service to our guests.
The Reservation Agent is responsible for all reservations that come in through the various channels, such as online, groups and direct bookings. As every guest has different wishes and needs, we believe that being able to offer personal and tailor-made service is highly important. Therefore, a reservation agent must provide an excellent service and influence the guest decision to stay at the property.
About this position
You will work on weekdays during office hours and you will be part of the Reservations team, which means you will learn and participate on more than just individual reservations. We like our team to be flexible and supportive with each other. This also means you will learn a lot about the various roles throughout the hotel.
Your main tasks will be:
Taking and confirm individual and small group reservations by phone and email and via various booking channels.
Handling larger group bookings, including sending quotes, offers and handling payments.
Checking and amending incoming reservations
Handling No-Show’s and late cancellations
Coordinate guest requests with other departments
Replying to guest questions via e-mails and requests via booking platforms
Assisting the Banquet sales team with their event requests where needed
Coordinate guest requests with other departments
What we would like to see from you:
Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!
We would like you to have the following profile:
Some prior knowledge about hotel reservations please, either from a similar position or for example from a Front Office job
Language skills: English is a must, a good knowledge of Dutch is really useful, and a 3rd language is a bonus.
The ability to communicate with people from all over the world and the ability to smile on the phone
Good computer skills
Attention to detail
Knowledge of Opera PMS is highly preferred
Have EU nationality or Dutch residence and work permit
Live in Amsterdam or the direct vicinity
What we can offer you:
The chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:
A salary between approx €2500 and €2700 depending on experience
Incentive programme for upselling
Travel compensation up to €150 netto per month
25 Vacation days + 9 additional days off compensation for bank holidays
An extra week of paid vacation every year
Participation in an additional incentive program
Staff discounts in our hotels!
Free use of gym
Excellent career opportunities
Please apply by sending your CV and motivation letter in English, including a recent photo.