ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
- Serve as the first point of contact for customers seeking technical assistance over the phone, support portal, or email
- Identify and assess customer needs
- Support for basic customer issues and requests related to IT systems and applications
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Listen and speak to people by phone, often in some state of distress
Qualifications
- Ability to listen, speak plainly, and communicate effectively will be necessary
- Problem-solving skills
- Ability to diagnose and resolve basic technical issues
- Analytical thinking
- Customer-oriented and cool-tempered
- Customer support or hotline experience is a plus
- Ability to work in a team and communicate effectively
- Average understanding of IT concepts (i.e. Email, AD, OS, Mobile devices, Microsoft Office 365 etc.)
Things to know before departure:
Start:
by arrangement - always on the 1st and 15th of the monthOther:
a valid work permit
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.
MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
http://www.mhp.com/
The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.