Job Description
The role of the Customer Service Coordinator is to maintain data as well as support the customer service teams with demands that arise regarding accounts and orders. This position reports to the UK Customer Service manager.
Responsibilities
- Provide strong administrative and customer service support.
- Work closely to ensure system availability dates are maintained on a weekly basis and are as accurate as possible.
- Provide strong support for all Customer Service teams along with Sales in terms of order book management information, and any associated risks & delays to the orders are captured in SAP.
- Check error reports and order book reports daily to ensure orders are reaching our customers on time along with the updating of cancellation dates where required.
- Assist with updating customer supplied pricing, part numbers and other VAS requirements in SAP in a timely manner.
- Support the Customer Service teams in acquiring labels directly from customers where required and working with the Logistics team to ensure they arrive in sufficient time.
- Ordering license specific hangtags, holograms and other requirements directly suppliers where required and working with the Production team to ensure they arrive in sufficient time to be applied by the factories.
- All other duties and special projects as assigned
- Attend any training and development courses.
Knowledge and Experience
Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel
- SAP experience is desirable, but not essential
- Excellent communication and organizational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
Through experience, you must be able to demonstrate achievement overtime in the following areas:
- Enthusiastic positive person who embraces work with a sense of urgency and persistence.
- Ability to work within a team environment, contributing and sharing best practices, resources and ideas.
- An interest in sports and fashion would be highly beneficial.
This role is based in our Milton Keynes Office, 4 days in the office, 1 day from home.