Key Responsibilities:
Contract Management:
Analyse terms of customer contracts for commercial requirements, including financial, logistics, operational, export and field services. Liaise with internal departments to obtain a final agreement highlighting any areas of risks, ambiguities, conflicts or deviations from the scope of work. Negotiate with Sales/internal departments where required
Develop and manage appropriate processes to monitor compliance, escalate non-compliance with contract terms and conditions, and improve control and visibility over financial and legal commitments; ensure complete due diligence.
Ensure awareness and appropriate utilisation of Group Legal for commercial law advice, guidance and support. Liaising with Contract Manager.
Order Management:
Assist where required with processing customer orders for all regions, liaising closely with the relevant regional co-ordinator to ensure that the customer receives the level of expected communication and follow-up throughout.
Manage order accuracy for product, price and delivery to maximise order effectiveness and minimize errors.
Provide regional support to ensure that all queries from customers, suppliers, and internal colleagues are managed to reach a successful conclusion in a timely manner.
Prepare and ensure all paperwork trails are in order and appropriately filed.
Customer Management:
Provide regional support for the assigned customer base, ensuring customers receive order confirmation and acknowledgement, information and delivery to their expectations.
Handle customer queries, objections and complaints through to successful completion with assistance from relevant departments.
When necessary, collaborate closely with end-users, contractors, agents, and all departments to encourage customer-centered teamwork.
Education / Qualifications:
Appropriate level of education is needed to enable the interpretation of complex principles and the assessment of risk.
Relevant experience in a commercial environment similar to OIPT would be useful (high tech, high mix, low volume).
Working experience in maintaining and operating 'Order Entry' systems and software is essential.
Experience of working in a role closely linked to the customer would be helpful too.
Highly PC literate, particularly in MS Office, web-based applications and, ideally, MRP systems.
Professional Skills/ Abilities:
Experience and some formal training in contract law, contract drafting and administration, negotiation of change orders, effective correspondence, planning and scheduling is preferred.
A structured approach to problem-solving.
Excellent administration skills.
A customer-focused approach to delivering excellent service and improved accuracy
Salary description
£35000.00 - £38000.00 per year