This role is ideal for someone looking to develop the early stages of their HR career within a fast paced and growing company, with a high level of autonomy and exposure across all areas of HR administration and employee support. Supporting teams across our international offices, you will play a key role in delivering a reliable, professional, and comprehensive HR support service, acting as the first point of contact for HR queries globally.
You will work closely with all members of the HR team, reporting directly to the Vice President People Operations, in a busy and varied role that offers a fantastic opportunity to expand your HR knowledge on a global scale. Based 5 days a week in our stunning Chiswick Head Office, you will take ownership of creating, maintaining and updating HR documentation, systems and processes, while contributing to an exceptional employee experience across the business.
You will have outstanding attention to detail, excellent organisational skills and the ability to confidently manage a high volume of data with accuracy and discretion. To succeed in this role, you will be proactive, approachable and able to work both independently and collaboratively within a supportive HR team environment. You will also bring a friendly, service focused and people centred approach, always ensuring a positive experience for our people.
Employee lifecycle administration
- Prepare new starter contracts and onboarding documentation, working closely with the recruitment team to ensure a smooth and effective onboarding experience
- Conduct full background screening checks for new starters and provide references for former employees
- Execute the onboarding and offboarding processes
- Maintain accurate employee records and issue documents including contracts, contract variations, any employment related letters, and compliant right to work evidence in line with payroll deadlines and statutory obligations
- Internally communicate employee changes to relevant departments – starters/leaver/periods of leave
- Process global enrolments and removals from company healthcare programmes
Performance management
- Oversee the probation and probation confirmation processes, sending diary reminders to people managers
- Support with the administration of the company’s annual appraisal programme
HR general and leave administration
- Review and quality check time tracking records for payroll
- Create, maintain, and update all HR related documentation, data and HR systems
- Manage the company holiday system, maintain employee user profiles, and provide guidance to managers on holiday entitlement and usage
- Work with regional managers to confirm local public holiday allocations on an annual basis
- Administration and monitoring of sickness and absence data including return to work processes, reporting any concerns or absence triggers to the HR Executive
- Produce HR metrics (headcount, people stats, turnover)
- Updating the global organisational chart with employee changes
Training administration
- Cross reference and identify suitable dates considering public holidays and approved leaves
- Collaborate with the HR team, line managers, and an external training provider to enrol employees on to courses, recording attendance, updating company training matrix
- Sending diary appointment to attendees
Generalist HR support
- Act as the first point of contact for HR queries across all global offices
- Maintain and update accurate employee records
- Actively lead the engagement and charity activities working with placement students
- Assist with HR compliance audits and wider HR projects as required
- Provide adhoc administrative and employee engagement support
- Be an ambassador of the company, always upholding and demonstrating the company values
Requirements:
Experience:
- Previous experience working within a HR role is essential, or CIPD Level 3 qualified/studying towards CIPD Level 3
- Previous experience working within an office environment
- Experience in delivering exceptional customer service either to internal or external stakeholders
- Demonstrable understanding of the fundamentals of UK employment law and its practical application within a HR environment
Skills:
- Excellent verbal and written communication skills
- Enthusiastic with a positive attitude, works well with others, supportive, and motivates others
- Ability to prioritise workload effectively and manage multiple tasks independently
- Excellent working knowledge of Microsoft Office
- Be comfortable in a fast paced and evolving company
- High level of autonomy, initiative and accountability
- Exceptional attention to detail and accuracy
- Ability to maintain confidentiality and demonstrate integrity at all times