We are excited to announce a senior opportunity to join our rapidly growing women’s jewellery
brand, D.LOUISE. We are one of the UK’s fastest-growing companies with an expanding footprint in
the US and ambitious plans for further growth.
We’re looking for a hands-on Head of Operations to serve as the CEO’s right hand and second-in-
command - the operational backbone of the business. You will own the operating rhythm end-to-
end, run our inbound and outbound shipping across UK and US, and hold every function accountable
to what they said they’d do.
The ideal candidate is someone who thrives in fast-moving environments, builds systems from the
ground up, and treats the business like it’s your own.
This role also requires someone who is genuinely AI-first - not curious about AI, but already using it
every day to multiply their own output and their team’s. If that isn’t you, this role isn’t for you.
Key Responsibilities
Operating Rhythm & Execution
• Own the operating rhythm: weekly trade, monthly planning, quarterly reviews, launch
readiness - with the project management system as the single source of truth.
• Hold function leaders accountable to commitments. Chase politely, firmly, and on time.
• Give the CEO early-warning visibility on what’s on track, what’s at risk, and what needs a
decision.
Logistics, Stock & CX
• Own UK and US 3PLs as key accounts - SLAs, cost per order, dispatch performance plus
inbound freight, landed cost, customs, and cross-border compliance.
• Own a single source of truth for stock across Shopify, 3PLs, and in-transit inventory;
coordinate UK↔US transfers; partner with merchandising and finance on forecasting and
margin.
• Oversee the CX function and its KPIs - someone runs the day-to-day; you hold them
accountable, and make sure issues feed back into product, logistics and ops.
AI, Systems & Reporting
• Drive AI and automation adoption across operations - finding leverage, building workflows,
replacing manual work.
• Build SOPs and systems that work without constant oversight;
You’re not a fit for this role if
• You haven’t worked at a DTC e-commerce company.
• You are not AI first.
• You haven’t managed 3PL or vendor networks.
• You haven’t built systems and SOPs from scratch.
You’re a fit if
• 5 - 10+ years in operations, logistics, or supply chain, specifically in DTC/e-commerce brands
in the £5M–£50M revenue range.• Proven track record of building scalable systems (dashboards, SOPs, reporting) - not just maintaining corporate processes.
• Hands-on experience managing international supply chains (China, US, EU), 3PLs, and
vendors.
• Strong financial acumen: margins, landed costs, forecasting, and cost optimisation.
• Builder mindset. You roll up your sleeves, fix what’s broken, then scale it.
• Comfort with chaos and urgency — making fast decisions, firefighting, and then creating
structure.
• Experience leading lean teams (3–15 people) in start-up or scale-up environments.
• AI-first. Not “I’ve used ChatGPT.” You’ve built workflows, agents, or automations that have
meaningfully replaced manual work.
• Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting
dashboards.
• Excellent communication with internal teams and external partners across geographies.
• Flexibility to travel internationally (China, US, EU) a few times per year.