My client is looking for a mid–senior Desktop Support Engineer to join a fast-paced technology team supporting a demanding user base in a high-performance environment.
This is a hands-on role suited to someone who enjoys working close to the business, taking ownership of issues end-to-end, and contributing beyond pure support. The role offers exposure to a broad range of technologies and the opportunity to be involved in project work alongside core systems and infrastructure teams.
Key Responsibilities
- Provide high-quality 1st/2nd line desktop and end-user support
- Support Windows 10/11 and the Microsoft 365 suite (Outlook, Excel, SharePoint, OneDrive)
- Troubleshoot hardware, software, and connectivity issues
- Support financial and market data applications (e.g., Bloomberg)
- Perform desk setups, workstation builds, and hardware break/fix
- Work closely with infrastructure and systems teams on upgrades and projects
- Contribute to documentation, process improvement, and automation initiatives
Required Experience & Skills
- 4–12 years of relevant desktop / end-user support experience
- Experience in fast-paced environments; financial services experience preferred but not essential
- Strong Windows desktop support experience and Microsoft stack knowledge
- Excellent troubleshooting skills across hardware, OS, and applications
- Comfortable working in smaller, agile teams with a high degree of responsibility
- Exposure to PowerShell scripting is advantageous
- Basic understanding of TCP/IP and general networking concepts
- Strong communication skills and a service-oriented mindset
To apply: directly submit your CV to this job posting or email to jimmy.xu@mondrian-alpha.com.