Be part of the movement - and play your part.
About the role
This role is focused on delivering a high standard of professional and efficient customer service across multiple communication channels. The successful candidate will be responsible for supporting customers with reservations, queries, and product information while ensuring a positive customer experience at every stage. You will play a key role in resolving issues quickly, building customer relationships, and confidently identifying opportunities to promote and sell additional products and services where appropriate.
Please note – this role will be a fixed term contract for 6 months, working 24 hours per week.
You will be responsible for
Handle customer reservations and respond to enquiries via telephone, email, live chat, WhatsApp, and other digital platforms.
Provide first contact resolution for customer and client queries, requests, complaints, and booking amendments.
Deliver excellent customer service while maintaining professionalism and accuracy in all communications.
Proactively contact existing and potential customers to promote products, services, and special offers.
Confidently identify opportunities to cross-sell and up-sell suitable products and services to meet customer needs.
About you
You are a professional, friendly, and customer-focused individual who enjoys working as part of a team in a fast-paced contact centre environment. You will have strong communication skills, a confident telephone manner, and the ability to build rapport with customers while delivering a high standard of service across multiple channels. Fluency in both Dutch and English is essential for this role.
Previous contact centre experience would be advantageous; however, it is not essential as full training can be provided. You should be confident using a computer, with good keyboard and navigation skills, and be flexible to work a variety of shifts including weekends. A positive attitude, willingness to learn, and the ability to work collaboratively with colleagues are essential for success in this role.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you
Salary description
£13.21 - £13.21 per hour