DwyerOmega - Cadishead Office
Customer Service Representative (Multilingual – European Language Required)
We’re looking for a Customer Service Representative with fluency in English and at least one additional European language to join our EMEA team in Manchester.
This is a fantastic opportunity for a customer-focused professional to play a key role in delivering exceptional service across an international customer base.
DwyerOmega is a global leader in precision sensing, monitoring, and control technologies. Our portfolio spans pressure, temperature, flow, level, humidity, and gas detection solutions serving industrial processing, building services, life sciences, utilities, manufacturing, and energy markets worldwide.
About the Role
As a Customer Service Representative, you will act as a key point of contact for customers, ensuring enquiries and requests are handled efficiently, accurately, and professionally. You’ll work cross-functionally to resolve issues, manage expectations, and deliver a seamless customer experience.
What You’ll Be Doing
- Acting as a primary contact for customer enquiries via phone and email
- Providing timely, accurate information and resolving queries professionally
- Coordinating with internal teams to support customer requests and issue resolution
- Monitoring open orders and proactively following up to meet commitments
- Keeping customers informed of progress, delays, or changes
- Maintaining accurate data within CRM and internal systems
- Supporting order processing, returns, and post-sales enquiries
- Contributing to continuous improvement of customer service processes
What We’re Looking For
- Fluent English (essential)
- Fluency in at least one additional European language (essential)
- Previous experience in customer service, administration, or a similar role
- Strong communication skills and a confident, professional manner
- Excellent organisational skills with the ability to multitask
- A proactive, solutions-focused mindset with attention to detail
- Experience with Microsoft Office and CRM/ERP systems (e.g. Salesforce) preferred
- A team player who thrives in a fast-paced environment
Why Join Us?
- Be part of a collaborative and international EMEA team
- Opportunity to use your language skills in a business-critical role
- Work in a supportive environment focused on customer excellence
- Contribute to continuous improvement and business success
Apply Now
If you’re passionate about delivering outstanding customer service and bring multilingual capability, we’d love to hear from you.