WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency
ABOUT THE ROLE:
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.
A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
KEY RESPONSIBILITIES:
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Produce accurate quotations based on customer requirements.
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Process sales orders and customer purchase orders.
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Verify data accuracy in quotations, orders, and invoices.
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Communicate with clients to obtain missing information or resolve inquiries.
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Maintain and update sales and customer records.
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Provide feedback from customers to internal teams to enhance services.
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Respond to customer inquiries promptly and professionally.
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Follow up with inactive customers to validate quotes and requirements.
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Adhere to company policies and procedures.
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Support and assist the Customer Account Team.
ESSENTIAL CRITERIA:
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Strong organizational skills with keen attention to detail.
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Experience with Microsoft Office tools, particularly Excel.
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Ability to work independently and as part of a team.
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Competence in working with data and metrics.
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Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.
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