Manufacturing, Hybrid Working, Up to £38,000 + Benefits
Love building relationships just as much as delivering results?
If you're an experienced Account Manager, Customer Account Manager, Internal Sales Executive or Sales Coordinator looking for a role where you can really make an impact, this could be the opportunity you've been waiting for.
We're recruiting on behalf of a successful manufacturing business looking for a proactive, customer focused Account Manager to take ownership of an established portfolio of accounts. This isn't a cold sales role, it's about building lasting customer relationships, providing outstanding service and spotting opportunities to grow existing accounts.
You'll work closely with external sales, production, planning and logistics to ensure customers receive a seamless experience from enquiry through to delivery, while playing a key role in driving customer retention and account growth.
Offering hybrid working (2 days from home), a supportive team environment and genuine opportunities to develop, this is an excellent opportunity for someone who enjoys balancing customer service with commercial success.
The Role
As an Account Manager, you'll become the main point of contact for your customers, managing day to day enquiries, quotations, orders and after-sales support. You'll proactively review account performance, identify opportunities to increase customer spend and ensure every interaction leaves a positive impression.
Working in a fast-paced manufacturing environment, you'll collaborate with internal departments to keep customers updated on lead times, deliveries and product information while ensuring orders are fulfilled efficiently and on time.
Key Responsibilities
Manage a portfolio of existing customer accounts, building strong long-term relationships.
Act as the main point of contact for customer enquiries, quotations, orders and after sales support.
Prepare and follow up quotations, converting opportunities into sales.
Identify opportunities to grow existing accounts through cross-selling and upselling.
Monitor customer ordering patterns and proactively re-engage dormant or declining accounts.
Liaise with production, planning, logistics and finance to ensure smooth order fulfilment.
Keep customers informed of delivery updates, lead times and product information.
Support external sales colleagues by coordinating customer activity and managing account administration.
Maintain accurate customer records using CRM and ERP systems.
Prepare account reviews, sales reports and KPI information.
What We're Looking For
Previous experience as an Account Manager, Internal Account Manager, Customer Account Manager, Internal Sales Executive, Sales Coordinator or similar customer facing commercial role.
Experience within a manufacturing, engineering, industrial or technical environment would be highly advantageous.
Strong relationship building and customer service skills.
Confident handling quotations, customer enquiries and order management.
Commercially minded with the ability to identify opportunities to grow accounts.
Excellent communication and organisational skills.
Comfortable working with CRM and ERP systems along with Microsoft Office.
A proactive approach with the ability to manage multiple priorities in a busy environment.
What's in it for You?
Salary up to £38,000.
Hybrid working.
25 days holiday plus bank holidays.
Join a stable and growing manufacturing business.
Friendly and collaborative team environment.
Opportunities to develop your commercial career.
Varied role with real autonomy and customer ownership.
Apply Today
If you're an experienced Account Manager, Customer Account Manager, Internal Sales Executive, Sales Coordinator or Customer Service Account Manager looking to join a successful manufacturing business where you can build long-term customer relationships and make a genuine commercial impact, we'd love to hear from you.
Apply today with your up-to-date CV.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£32000.00 - £38000.00 per year