We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.
Key Responsibilities
* Build and maintain strong relationships with an established portfolio of business clients.
* Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
* Support Goods In processes and resolve product-related queries.
* Process customer orders from start to finish ensuring accuracy at all times
* Monitor delivery schedules and liaise with suppliers to update
* Coordinate returns and credits with accuracy.
* Assist with export compliance documentation alongside the Export Administrator.
* Manage quarantine stock.
* Act as first point of contact for all queries relating to open orders
* Expedite shipments to maintain operational flow.
About You
You are someone who brings energy, accuracy, and excellent interpersonal skills. You will thrive in this role if you are:
* An effective communicator confident working with a variety of stakeholders.
* A collaborative team player.
* Detail‑focused and committed to getting things right first time.
* Highly organised with strong time‑management abilities.
* Proficient in Excel and Word.
* Comfortable working with numbers and producing clear written communication.
What We Offer
* Competitive £30,000 - £33,000 salary
* Company pension
* 22 days’ holiday plus Christmas shutdown
If this opportunity aligns with your skills and aspirations, we would be pleased to hear from you.
Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We kindly request that applicants do not call the office for updates. We will retain your CV for future suitable opportunities
Salary description
£30000.00 - £33000.00 per year