This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need.
The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances.
As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey—from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes.
The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential
Package
Up to 43 days per year including bank holidays (pro rata for part time or condensed hours)
Local Government pension scheme
Personal Development
Discounted leisure facilities
Retail discounts
Free eye tests
Cycle to work scheme
Health and well-being
Closing date: 20 September 2026
Interview date: 28/29 September 2026
Why not click ‘apply’ today? Don’t miss out on this opportunity to develop your career as our Assertive Outreach Officer.
Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community
Salary description
£29541.00 - £32045.00 per year