Base Location: Reading
Job type: - 4-month (temp to perm for right candidate)
Salary: PAYE - £12.71 /hour
Roles & Responsibilities
Schedule planned preventative maintenance (PPM), reactive, and quoted works, ensuring contractual KPIs and service level agreements are consistently achieved.
Manage and update work orders on CAFM systems such as Planon, SAP, and customer-specific platforms, maintaining accurate and up-to-date records.
Coordinate with engineers, subcontractors, contract managers, and clients to arrange appointments, provide updates, and resolve scheduling queries.
Monitor and analyse PPM schedules to identify trends, optimise resource allocation, and improve operational efficiency.
Raise purchase orders and support supplier management to ensure timely delivery of services and materials.
Act as the primary point of contact for scheduling enquiries, providing prompt and effective support to internal and external stakeholders.
Generate, maintain, and extract management information (MI) and reports from CAFM systems to support business performance and decision-making.
Ensure compliance with contractual requirements, health and safety standards, and departmental procedures throughout all planning activities.
Perform a range of administrative duties, including maintaining documentation, updating records, and supporting the wider operations team.
Support the Contract Manager and Supervisors with ad hoc tasks, process improvements, and initiatives to enhance service delivery and customer satisfaction.
Qualifications / Experience
Previous experience using CAFM systems such as Planon, SAP, Coupa, or similar facilities management software.
Strong proficiency in Microsoft Office applications, particularly Excel and Outlook.
Experience in planning, scheduling, or coordinating maintenance or engineering services within a fast-paced environment.
Proven ability to prioritise workloads, manage multiple tasks, and meet strict deadlines while maintaining accuracy.
Excellent communication and interpersonal skills, with the ability to build effective relationships with customers, engineers, subcontractors, and internal teams.
Experience raising purchase orders and coordinating supplier or subcontractor activities.
Strong analytical and problem-solving skills, with the ability to interpret data and improve scheduling efficiency.
Customer-focused approach with a commitment to delivering high-quality service and meeting contractual performance targets.
Knowledge of health and safety practices within facilities management or maintenance environments.
Technical understanding of Mechanical & Electrical (M&E) services or facilities management operations would be advantageous.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Salary description
£12.71 - £12.71 per hour