Location: Gosforth
Contract: Permanent
Hours: 22.5 hours per week, Monday to Friday, 10:00am - 2:30pm
Salary: Full-time equivalent (FTE) salary of £28,300, pro rata to 22.5 hours per week
Benefits: Free onsite parking
Start Date: As soon as possible
About the Company
Our client is a highly regarded organisation based in Gosforth, offering a fantastic working environment, a supportive team culture, and the opportunity to play a key role in creating an exceptional experience for visitors, tenants, and guests.
This is an excellent opportunity for an experienced Receptionist, Front of House professional, or Customer Service Administrator who enjoys working in a people-focused role and takes pride in delivering outstanding service.
The Role
You will be the first point of contact for visitors, occupiers, and guests, helping to create a welcoming and professional environment at all times.
You will provide front of house support, coordinate facilities-related activities, assist with events and meeting room management, and work closely with both internal and external stakeholders to ensure the smooth day-to-day running of the building.
Key Responsibilities
Deliver a first-class front of house experience for all visitors, guests, and occupiers.
Meet and greet visitors, notifying tenants and hosts of their arrival.
Manage access control passes, ensuring building security is maintained at all times.
Handle incoming calls and emails professionally, taking and passing on accurate messages where required.
Support the management and scheduling of the events diary.
Assist with meeting room bookings, occupier engagement initiatives, and building events.
Liaise with tenants and building users, responding to enquiries and escalating complex issues where appropriate.
Notify occupiers of deliveries and incoming post.
Carry out regular quality checks of communal areas, reporting maintenance or cleaning issues promptly.
Ensure reception and lounge areas remain clean, tidy, and welcoming.
Monitor and maintain stocks of stationery and reception supplies.
Support the wider team with facilities coordination and administrative duties.
Assist with health and safety responsibilities within the building.
Provide flexibility in working patterns where possible to support holiday cover and unexpected team absences.
Undertake any additional duties required to support the effective operation of the building.Skills & Experience
Ideally 2+ years' experience within a Reception, Front of House, Hospitality, Events Venue, Facilities, or Customer Service role.
Exceptional customer service skills with a genuine passion for helping others.
Confident, friendly, and professional approach.
Ability to work independently and use initiative.
Strong organisational and time management skills.
Excellent communication skills, both written and verbal.
Comfortable managing multiple tasks and priorities simultaneously.
Good understanding of confidentiality and professionalism.
Strong IT skills, including Microsoft Office and Outlook.
Positive, proactive, and team-oriented attitude.If you enjoy being the face of a business, delivering outstanding customer experiences, and working within a welcoming and professional environment, we'd love to hear from you.
Due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. If you have not heard from us within 5 working days of submitting your application, please assume that your application has not been successful on this occasion.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£28300.00 - £28300.00 per year