Are you a strong people manager who can improve performance, develop teams, and drive a more proactive commercial culture?
We are recruiting for a well-established business looking for somebody to lead and develop an internal customer support / sales team, helping move the function from reactive support into a more commercially focused environment.
This role is focused on coaching, leadership, performance improvement, and embedding better processes and ways of working - not aggressive sales management.
The Role
Lead, coach and develop a customer-facing team
Improve performance, engagement, and accountability
Support cultural and behavioural change
Monitor KPIs and identify improvement opportunities
Deliver coaching and performance management
Improve processes and consistency across the team
Work closely with wider departments and stakeholders
About You
You may currently be working as a:
Sales Office Manager
Customer Service Manager
Internal Sales Manager
Team Leader
Contact Centre Manager
Performance ManagerWe are looking for somebody who has:
Experience leading customer-facing or sales support teams
Strong coaching and people development skills
Experience improving performance and processes
A proactive and commercially minded approach
Strong communication and stakeholder management skills
Package
Bonus scheme
Excellent holiday entitlement
Pension
Healthcare benefits
On-site facilities
Ongoing training and development
Long-term career opportunitiesExcellent opportunity for somebody who enjoys developing people, improving performance, and helping shape a positive, high-performing team culture
Salary description
£35000.00 - £42000.00 per year