You’ll shape the strategy, standards and ways of working that help colleagues manage risk, respond effectively to complex cases and deliver consistent, high-quality services. You’ll also provide professional oversight on complex and high-risk ASB and safeguarding cases, supporting effective decision-making, risk management and multi-agency working.
Using data, customer insight and quality assurance, you’ll identify trends, risks and opportunities to improve our services. You’ll lead on performance, assurance and governance, making sure learning from complaints, incidents and case reviews leads to meaningful improvement.
You’ll lead and develop specialist teams, including our Senior ASB and Safeguarding Officers and Community Impact Coach team. You’ll build strong relationships with local authorities, police, safeguarding boards, health services and other partners, representing A2Dominion at senior multi-agency forums.
This is a strategic leadership role where you’ll bring together professional expertise, data and customer insight to protect vulnerable customers, improve outcomes and help create safer, stronger communities.
This is a hybrid role, with an expectation that you’ll attend the office when needed to support your teams and attend meetings. You’ll also need to be comfortable travelling to other locations when required as part of the role.
A Standard DBS check is required for this role.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
Significant leadership experience across ASB, safeguarding, tenancy sustainment, financial inclusion, community investment or related customer support services
Strong understanding of safeguarding, vulnerability, tenancy sustainment and support pathways
Experience leading complex casework and working effectively through multi-agency pathways
Experience leading service improvement, change and multidisciplinary teams
Strong data literacy, with experience using performance information, customer insight and case management data to drive improvement
Experience of commissioning, contract management, performance monitoring and achieving value for money
Strong strategic leadership, communication, influencing and negotiation skills
Understanding of trauma-informed, strengths-based and motivational approaches
Knowledge of welfare benefits, income maximisation, grants or hardship support would be advantageous
Degree-level qualification, equivalent professional qualification or substantial relevant experienceChoosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your familyInclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process just contact our Resourcing Team at (url removed)
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate
Salary description
£66850.00 - £80924.00 per year