The role pays £18 - £22/hour PAYE working 7.5 hours per day.
Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business-to-business environment.
Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.
What you’ll be doing
Your main accountabilities will include:
Maximising collections performance through high volume outbound and inbound contact by phone and email channels
Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
Performing account, billing, and payment reviews to enable collection or corrective activity
Working effectively with customers to reduce debt in a timely manner to meet agreed targets
Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
Engaging with other business areas for support where appropriate to maximise timely dispute resolution
Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
Mitigating UK credit risk and escalate as appropriate to the Manager
Conducting ad hoc tasks to achieve monthly collection targets
What we need from you
Experience of B2B debt collection techniques
Commercial Utility (Gas/Electricity) experience is desirable
Good attention to detail, accuracy, and problem-solving skills
Excellent telephone manner, coupled with great interpersonal skills
Ability to make decisions and perform well under pressure
High-level of commercial awareness
Highly driven with effective time management skills
Ability to self-manage and take ownership
Experience in managing high volume collections
Excellent negotiation and communication skills
A positive attitude with a desire to learn and develop skills
A positive, enthusiastic team player with a flexible approach to daily tasks
Does this sound like your next career move? Apply today!
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering.
If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Salary description
£18.00 - £22.00 per hour