Hours - 08:00 to 17:00
Days - Monday to Friday
The Role
You’ll be responsible for ensuring value‑added activities run safely, efficiently, and to customer requirements. Leading a team of operatives, you’ll focus on service delivery, performance, and continuous improvement while maintaining strong customer relationships.
Key Responsibilities
Manage daily operations across all Value Add workstreams
Ensure orders are delivered on time, in full, and to quality standards
Lead, coach, motivate and develop Team Leaders and operational teams
Manage labour, workloads, resource and productivity
Build and maintain strong relationships with key customers
Drive health & safety, quality, and compliance standards
Track KPIs and deliver performance improvements
Support new business, change, and process improvements
Act as the primary operational contact for key customers within the Value Add portfolio.
Proactively manage service issues, escalations, and corrective actions.
Ensure adherence to SOPs, customer SLAs, and contractual requirements.
What We’re Looking For
Proven experience in an Operations or Department Manager role
Background in warehousing, logistics, or value‑added services
Strong leadership, communication and people management skills
Customer‑focused, organised, and performance‑driven
Confident working with KPIs and operational data
Experience managing multiple customers or workstreams simultaneously.
Continuous improvement experience (Lean methodologies desirable).
Quality, Compliance & Safety
Ensure compliance with company policies, customer requirements, and regulatory standards.
Maintain audit readiness (internal, customer, and external).
Champion a strong health, safety, and quality culture within the department.
Ensure accurate documentation, traceability, and stock control for Value Add processes.
To be considered for this role, click 'APPLY' and successful candidates will be contacted in due course.
INDSHF
Salary description
£40000.00 - £50000.00 per year