Location: Shrewsbury, Telford, Hereford or Oswestry
Job Type: Full Time, Permanent
Salary: £27,000 - £30,000 DOE
We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team. This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business.
Key Responsibilities
* Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff.
* Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided.
* Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required.
* Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm.
* Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors.
* Oversee the timely transcription of legal dictation using speech recognition technology.
* Review and monitor the opening and processing of new client and matter files, ensuring compliance with internal procedures.
* Ensure post-completion and file management processes are completed accurately and efficiently.
* Oversee the input, maintenance and storage of electronic documentation within the firm's practice and document management systems.
* Manage the archiving of closed files in accordance with firm procedures.
* Ensure third-party practice management systems are utilised effectively and to a high standard.
* Support continuous improvement initiatives, identifying opportunities to enhance processes and service delivery.
Key Skills and Experience
* Previous experience in a legal support, legal administration or operational management role within a professional services environment.
* Proven experience leading, motivating and developing a team.
* Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
* Excellent communication and interpersonal skills, with the ability to build positive working relationships.
* High level of accuracy and attention to detail.
* Strong IT skills, including experience with practice management, document management and speech recognition systems.
* Ability to analyse workloads, monitor performance and implement process improvements.
* A proactive, solution-focused approach with excellent problem-solving skills.
* Commitment to delivering outstanding service to both internal and external clients.
The Opportunity
Our client offers a supportive and collaborative working environment, a competitive salary and an excellent benefits package. This is an exciting opportunity to join a forward-thinking legal firm where you can play a key role in leading an essential business support function and contributing to the continued success of the organisation
Salary description
£27000.00 - £30000.00 per year