Jobs in Shapwick

Job Title: Customer Service Administrator

Location: Ilminster, Somerset

Salary: Dependant on experience (to be discussed at application)
Job Type: Full-time, Permanent

Hours: 9-5 (Mon-Thurs), 9-4.30 (Fri)

What's on Offer:

Opportunity to join a stable and growing business
Supportive team environment with a strong focus on collaboration
Varied role with scope to develop your skills
Competitive salary and benefits package including 25 days plus Bank Holidays and free parkingWe are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.

The Role

As Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.

This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.

Key Responsibilities

Respond to warranty claims via phone and email in a timely and professional manner
Log all communications and maintain accurate records using the CRM system
Coordinate the dispatch of replacement parts and raise associated orders
Arrange collections of faulty components in line with company procedures
Authorise and organise service callouts in accordance with warranty terms
Process invoices and manage documentation related to service visits
Analyse service reports to identify recurring issues and opportunities for improvement
Build and maintain effective relationships with external service partnersAbout You

We're looking for an organised and proactive individual with excellent communication skills and a strong customer service mindset.

Experience working in a fast-paced, customer-focused environment
Proven ability to manage a varied workload and prioritise tasks effectively
Strong administrative and organisational skills
Good IT skills, including Microsoft Office
Solid communication skills, both written and verbalNext Steps...To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application, please contact Vicky on (phone number removed).

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