Jobs in Shackleton

Business Need / Purpose of Role:

Daily management of all aspects of customer orders including cost/risk awareness, internal & external communications, and effective document control.

Objectives & Measurement - Including but not limited to:

Key Responsibilities and Specific Accountabilities:

Objectives:

Management to completion of all aspects of assigned projects in support of the Company’s overall business plans and strategies.

Responsibility for monitoring and communicating on all assigned projects deliverables including, but not limited to, hardware, financial and commercial outputs, dispute management, customer satisfaction and on- time delivery.

Responsibility for monitoring and reporting project profitability.

Ensure that assigned projects are launched in a timely and professional manner.

Optimize variations to contract and be contractually aware of scope of supply and content of purchase order.

Ensure timely client kick-off meetings are arranged and all project handover documentation completed and distributed to relevant personnel.

Taking a lead role in developing and maintaining relationships and interfaces with other key functions within the company

Reporting, driving, and controlling project milestones and achievement against budget.

Develop and maintain strong relationships with customers and suppliers to reduce commercial risk and maximize future business opportunities.

Management of all aspects of project finances ensuring that all funds are expedited appropriately in accordance with forecasts for invoices and payments.

Management and co-ordination of all aspects of assigned project-related in-house and external documentation in order to facilitate project close-outs.

Management of contract completion in order to maximize cash flow and minimize exposure to financial penalty, whilst maintaining customer relationship.

Act as a single point of contact for all project communication, both internally & externally.

Ensure co-ordination of all project inspection activities.

Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.

Ensure all work personally undertaken within client is carried out in compliance with current H&S rules and client safety systems and is in line with the requirements of the client duty of care document.

Measurements:

Zero LTI full year (<0.3 TRI with ultimate goal of 0.0). All employees to raise at least one Hazard/Safety Conversation per Quarter.

On-time delivery performance - OEM - > 90% / AFTERMARKET - > 95%

Overdues – OEM - <£400k ($500k)

Ensure adherence to milestone invoicing to ensure 90% of our profit is converted to cash in a 12-month period.

Job Knowledge / Education and Qualifications

The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

HNC / Degree in Engineering or Business/Project Management discipline and/or minimum of two years’ experience of project management and / or customer management

Language Skills:

Able to communicate effectively at all levels of the business.

Reasoning Ability:

Excellent reasoning, communication and influencing skills.

Computer Skills:

Knowledge of computer packages such as Word and Excel.

SAP knowledge preferable

Physical Demands:

Ability and willingness to work in extended teams, represent the function with internal and external stakeholders.

Work Environment:

Office environment.

Must be willing to travel on business in the UK and overseas as required.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Teamwork - Balances team and individual responsibilities; is objective and open to others' views; willing to learn; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives.

Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback.

Safety Focus - Performs work in a safe manner and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work.

Drive & Initiative - Focuses on results and desired outcomes and how best to achieve them; sets ambitious goals for self and/or others and tackles them with enthusiasm; initiates and generates activity, makes things happen quickly; self-starting, works under own direction; persists in spite of obstacles, finding appropriate solutions; looks for opportunities to progress work faster; undertakes self-development activities; seeks increased responsibilities.

Customer Focus - Seeks to understand customer’s needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations.

Influencing – Expresses views openly and with conviction; effectively sells their ideas and identifies and proposes solutions that benefit all parties; anticipates the reaction of others and adapts an appropriate style; shows respect for other people’s views; promotes the creation of shared mission and values and uses those principles to guide actions.

Adaptability - Adapts to changes in the work environment; manages competing demands and reacts well under pressure; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Accountability - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution.

Analytical & Problem-solving – Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions