We are seeking an experienced Concierge to join a brand-new service in Bristol at an exciting time. If you are an experienced Out of Hours Concierge, with experience in an accommodation-based setting and want to help us shape and create a great service for those who need us most, this could be the role for you!
* Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
* Highly experienced working in an accommodation-based services for local people experiencing homelessness and multiple disadvantage, who have been referred and accepted into the scheme.
What you’ll be doing
* Ensure that all aspects of Health & Safety policy and practice are abided by, reinforcing Scheme Rules where appropriate.
* Managing Negative Engagement between residents, explaining importance of responsibility to neighbours, issuing information/warnings, liaison with neighbourhood Policing / enforcement etc.
* Monitor CCTV and address concerns in line with agreed protocol with the Concierge Manager and Supported Housing Manager, risk assessing concerns to determine intervention priorities.
* Ensure security of premises and residents throughout the shift, adhering to escalation policies for serious incidents and safeguarding concerns.
* Complete regular patrols of the building / grounds, using the opportunity to ensure residents understand their obligations, as contained / detailed in their accommodation agreement.
* Maintain overall compliance and safety through proactive supervision, including the mitigation of fire (or security) related risks, advising and instructing residents to limit fire-loading, fire-starting activities and ensuring escape routes remain clear and accessible.
What you’ll receive
* Salary - £32,400
* 31 days of annual leave
* 41 hours of training
* On-site parking
* Blue Light Card
* Referral programme
Salary description
£32400.00 - £32400.00 per year