Batley | £26,000 - £27,000 + Bonus | Monday to Friday, 9am - 5pm ( optional overtime available)
Applicants must have recent experience within the beds, mattresses or sleep products sector and/or strong experience using Zendesk.
Are you an experienced Customer Service Advisor with a background in the beds and mattress industry? Do you enjoy resolving customer queries, delivering exceptional service and working as part of a friendly, supportive team?
We're recruiting for an established and growing business in Batley looking to strengthen its customer service team with an experienced, customer-focused professional.
This is a full-time, permanent, office-based role offering excellent work-life balance with no evenings or weekends, alongside the opportunity to earn an additional yearly bonuses of £5000
The Role
You will be the first point of contact for customers, managing enquiries across telephone, email and online channels.
Key responsibilities include:
Handling inbound customer calls, emails and online enquiries
Providing pre-sales support and product information
Managing order queries and delivery updates
Investigating and resolving customer complaints
Liaising with internal departments and third-party suppliers
Coordinating with couriers and logistics partners
Maintaining accurate customer records and system updates
Supporting the wider team with administration and after-sales service
About You
To be considered, you must have:
Recent customer service experience within the beds, mattresses or sleep products industry, and/or
Strong experience using Zendesk or other CRM systems within a customer service environment
Experience handling high volumes of customer enquiries by phone and email
Excellent communication skills, both written and verbal
Strong attention to detail and good IT skills
A professional, approachable and solution-focused manner
The ability to remain calm under pressure and manage customer expectations effectively
Previous experience within e-commerce, retail operations, furnishings, interiors or home products would also be beneficial.
What's On Offer?
£26,000 - £27,000 basic salary
Yearly annual bonus potential
Monday to Friday, 9am - 5pm
No evenings or weekends
Permanent, full-time position
Annual salary reviews
Career development opportunities
Company pension
Staff discounts and reward schemes
Company events
Casual dress
Free onsite parking
Excellent public transport links close to Batley train station
Interested?
If you have recent experience within the beds or mattress sector and are looking for a stable, long-term opportunity with a growing business, we'd love to hear from you.
Apply today for immediate consideration
Salary description
£26000.00 - £27000.00 per year