As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.
This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
Overseeing the daily operation of the Service Reception.
Providing a professional service to customers in person and over the telephone.
Scheduling vehicle servicing, maintenance and repair appointments.
Preparing and managing repair orders using the dealership management system.
Completing vehicle check-in procedures and recording customer requirements.
Keeping customers informed throughout the repair process.
Obtaining approval for additional repair work where required.
Coordinating vehicle collections, deliveries and handovers.
Explaining completed work and advising customers on future maintenance requirements.
Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for:
Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
Prior experience working within automotive industry.
Background in leading, coaching or supporting a team.
Excellent customer service and communication skills.
Strong organisational skills with excellent attention to detail.
Good IT and administrative skills.
Full UK driving licence.
Working Pattern:
Monday to Friday, 8:00am - 6:00pm.
1 in 4 Saturdays: 7:00am - 1:00pm
What's on offer:
Competitive salary
22 days annual leave plus bank holidays
Group Profit Share Scheme
Company Sick Pay Scheme
Death in Service benefit
Cycle to Work Scheme
Staff referral bonus (up to £1,000)
Long service holiday rewards
Birthday leave
Seasonal staff gifts
Employee Assistance Programme
Employee discount scheme
Electric Vehicle Salary Sacrifice Scheme
Mercedes-Benz manufacturer training and ongoing professional development
This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary description
£0.00 - £37620.00 per year