Head of Customer Sales Support (Maternity Cover – 9–12 Months)
York/Harrogate/Knaresborough
£45,000 – £55,000 + benefits
The Opportunity
We are seeking an experienced and driven Head of Customer Sales Support to join our team on a 9–12 month maternity cover contract. This is a key leadership role, responsible for overseeing the sales support function and ensuring the delivery of high-quality, efficient support to our sales team and customers.
This is an excellent opportunity for a proactive and commercially-minded individual to step into a senior role and make an immediate impact within a dynamic and fast-paced business.
Key Responsibilities
- Lead, develop and motivate the Sales Support team to deliver exceptional service
- Oversee all sales support processes, ensuring efficiency, accuracy, and continuous improvement
- Act as a key link between Sales, Operations, and Customer Service teams
- Drive process improvements and implement best practices to enhance performance
- Manage reporting, forecasting support, and sales administration activities
- Ensure KPIs and SLAs are consistently met and exceeded
- Support senior leadership with insights, analysis, and operational recommendations
About You
- Proven experience in a Customer Sales Support function.
- Strong people management skills with the ability to inspire and develop teams
- Highly organised with excellent attention to detail
- Commercially aware with strong analytical and problem-solving skills
- Confident communicator with the ability to influence across multiple stakeholders
- Comfortable working in a fast-paced and evolving environment
What We Offer
- Competitive salary of £45,000 – £55,000
- Flexible / hybrid working options
- Opportunity to lead a high-performing team
- Exposure to senior leadership and strategic decision-making
- A supportive and collaborative working culture
If you are interested in this opportunity please APPLY NOW and we will reach out to discuss this with you in more detail.