This role suits someone with some motor claims experience who is ready to develop into third-party and credit hire work, with full support, fully funded CII qualifications and coaching from a dedicated in-house trainer.
What you'll be doing:
- Handle third-party vehicle and property damage claims, including investigation, negotiation and resolution.
- Investigate liability, working with other departments to determine fault.
- Begin working with credit hire claims - validating, negotiating and challenging hire charges, with support.
- Liaise professionally with solicitors, insurers and accident management companies.
- Recognise and escalate potentially fraudulent activity.
- Prioritise your caseload while supporting wider team duties.
What you'll need:
- Some motor claims experience and an appetite to develop in third-party/credit hire claims.
- Strong communication, active-listening and relationship-building skills.
- Excellent attention to detail and confidence using multiple systems.
- GCSEs (or equivalent) at grade C/4 or above in English and Maths.
- Willing to work towards the CII Certificate, fully funded and supported.
What you'll get:
- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.
- Annual salary reviews and a recognition bonus of up to GBP300.
- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.
- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.
- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.
- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.
- Contributory pension and a GBP1,000 refer-a-friend bonus.
- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.
- Active sports & social club and on-site Mental Health First Aiders.
- A Living Wage and Living Hours employer, and Disability Confident Committed.
To apply, send your CV and we'll be in touch to talk through the next steps
Salary description
£24150.00 - £28000.00 per year