Good at customer service and want a career rather than another front-line job?
We're recruiting a Trainee Claims Handler for an established general insurer just outside Bolton. You'll join as a Customer Service Advisor and be trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.
No insurance experience needed. This is a genuine trainee claims handler route — structured training, funded qualifications, and a clear path into a technical insurance career. What you need is a solid customer service background and the willingness to learn the claims side properly.
What the job becomes
Once you're trained, as a Claims Handler you'll:
Take first notification of loss calls from policyholders
Assess policy cover and validate claims (full training provided)
Gather the documents and details needed to progress each claim
Liaise with contractors and suppliers
Manage your own caseload from first notification to settlement
Keep customers updated and resolve queries as they come up
This isn't a scripted contact centre seat. You take ownership of claims and build real technical knowledge over time.
What you'll need
Minimum 12 months in a customer service role — any sector
Confident, professional telephone manner
Strong listening skills and attention to detail
Organised, comfortable juggling several things at once
Competent across different computer systems
GCSE English and Maths at Grade C/4 or above
You don't need previous insurance experience. Your customer service approach and appetite to learn are what matter.
What's on offer
£24,479, reviewed as you qualify and take on a full caseload
35-hour week, Monday to Friday — no evenings, no weekends
Structured training and a clear route from advisor to claims handler
Full support and funding towards CII qualifications
On site in Bolton with free on-site parking
Holiday allowance that increases with service, plus a holiday sell scheme
Your birthday off, and a half-day for seasonal shopping
Contributory pension, cycle to work scheme, discounted sports and social
Cash bonus for going above and beyond
Casual dress, free branded clothing
Trained mental health and first-aid staff on site
The honest bit
It's on site in Bolton, five days a week, and the first few months are a genuine learning curve — you'll be studying alongside the day job. The trade is a funded professional qualification and a career that doesn't cap out at advisor level. If you want to move beyond entry-level customer service and build something, this is the seat.
Apply now and we'll come back to you to talk it through properly — including who the employer is and what the training actually looks like
Salary description
£24479.00 - £26000.00 per year