Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham.
This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish.
Duties:
* Build and maintain strong relationships with existing customers.
* Act as the main point of contact for customer enquiries and account support.
* Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.
* Identify opportunities to upsell and cross-sell products or services.
* Prepare and deliver quotations, proposals, and pricing information.
* Process customer orders and ensure accurate documentation.
* Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment.
* Resolve customer issues promptly and escalate complex problems where necessary.
* Monitor account performance and identify opportunities for business growth.
* Maintain accurate customer records using CRM systems.
* Produce sales reports, forecasts, and account activity updates.
* Support external sales representatives by handling account administration and follow-up.
* Negotiate pricing and commercial terms within company guidelines.
* Ensure compliance with company policies and service level agreements (SLAs).
* Stay informed about products, services, and market trends to provide expert advice to customers.
Requirements
* Previous experience in an account manager / sales admin position
* Good MS Office skills
* Ability to work to deadlines
Skills
Required Skills
* Product Management
* Agile
* Roadmapping
* Stakeholders
* Analytics
* User Research
Nice to Have
* Technical Background
* SQL
* A/B Testing
* UX
* Pricing
Salary description
£27000.00 - £35000.00 per year