Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
Ensure all enquiries and communications are logged and responded to efficiently and effectively
Inspect the apartment buildings' communal areas, open spaces and amenities
Support the day-to-day operational management of the community building and open spaces
Ensure cleaning, maintenance, furniture, fixtures, fittings, operational equipment, and supplies are maintained for the community building
Ensure the community building complies with all relevant H&S regulations and other statutory requirements
Respond to incidents, emergencies, accidents, complaints, safeguarding concerns, or operational issues and escalate matters where required
Take reasonable care of all Employer property, furniture, tools, equipment, keys, radios, IT equipment, access devices, documentation, vehicles, and operational assets entrusted to them or under their control
Maintain relevant COSHH information, Health & Safety documentation, risk assessments, and operational compliance records
Monitor the signing in and out of all contractors, visitors, volunteers, and service personnel
Monitor the workers around the estate and ensure minimum disturbance to residents, and that they are working safely
Maintain accurate records of incidents, accidents, inspections, operational issues, complaints, and contractor attendance
Ensure all records and data are maintained securely in accordance with GDPR, legislation and policies
Assist with operational security arrangements and related operational procedures
Arrange induction training and actively participate in any relevant briefings and training
Undertake all mandatory and role-specific training
Maintain a high level of professionalism and exceed client satisfaction levels
Set an example to all residents, commercial tenants, visitors, contractors, and members of the public
Undertake reasonable additional duties as required
Knowledge, skills and qualifications required:
Previous experience working in facilities or estate/building management
Strong customer service, teamwork, communication, managerial, and relationship-building skills
Great IT, health & safety, and admin skills
Excellent organisational, time management, and problem-solving skills
Is professional, discreet, and adaptable
Awareness of Health & Safety, COSHH, safeguarding, GDPR, and compliance obligations.
Be available to work flexibly when needed, such as on weekends, evenings, bank holidays etc.
Salary: £45,000
Benefits: Bonus, Training, Hols 20+8, Pension
Salary description
£45000.00 - £45000.00 per year