Maintenance division of a group of established M&E companies with a combined turnover of circa £100m, specialising in the design, installation, and maintenance of commercial mechanical and electrical services across the UK.
The Role:
Due to continued growth and recent contract wins, we are looking to recruit two Contract Administrators / Helpdesk Coordinators to support our expanding maintenance division.
This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.
You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.
Key Responsibilities:
* Logging and allocating reactive call-outs
* Updating clients with engineer ETAs
* Managing and updating client portals
* Raising and upgrading quotations
* Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
* Handling reactive client enquiries
* Reviewing works completed daily and actioning follow-ups
* Logging and tracking related subcontractor quotations
* Monitoring and reviewing all open jobs to ensure timely completion
* Completing job close-down processes
* Raising and processing invoices
* Signing off reactive purchase orders
* Assisting contractor support with PPM paperwork processing
Requirements:
* Previous experience in a helpdesk, contract administration, or facilities / M&E environment
* Strong organisational and multitasking skills
* Excellent communication and client-facing ability
* Proficient with systems and client portals
* Ability to work under pressure and prioritise workloads effectively
Salary & Benefits:
* Salary: £28,000 (depending on experience)
* 27 days holiday plus bank holidays
* Opportunity to join a growing division with strong contract pipeline
* Supportive team environment with scope for progression
Working Hours:
* Monday to Thursday: 08:00 – 17:00
* Friday: 08:00 – 16:00
Salary description
£26500.00 - £28000.00 per year