Alfreton, Derbyshire
£12.71 per hour
Monday to Friday | Shifts between 9:00am – 6:00pm
We are currently recruiting for a Temporary Customer Service Advisor to join a busy and growing customer service team based in Alfreton.
This is a fantastic opportunity for someone with customer service or administration experience who enjoys speaking with people, resolving queries and providing an excellent level of support. The role will involve a combination of telephone-based customer service and administration, supporting customers with enquiries, orders and account queries.
Key Responsibilities:
* Handling incoming customer enquiries via telephone and email
* Processing customer orders accurately and efficiently
* Investigating and resolving customer queries and complaints
* Updating and maintaining customer records on internal systems
* Liaising with internal departments regarding orders and deliveries
* Supporting the wider customer service team with administrative tasks
* Ensuring all customer interactions are handled professionally and efficiently
The Ideal Candidate:
* Previous customer service or administration experience
* Excellent communication skills with a confident telephone manner
* Strong attention to detail and accurate data entry skills
* Good IT skills including Microsoft Office
* Ability to work in a busy environment while managing multiple tasks
* Experience working towards targets or service levels would be beneficial
If you are customer-focused, organised and available immediately, we would love to hear from you.
Apply today for more information or to be considered for this opportunity
Salary description
£12.71 - £12.71 per hour