Duties:-
* Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.
* Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.
* Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.
* Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.
* Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.
* Identify operational risks, service concerns, and improvement opportunities and communicate these to management.
* Support the Airfreight Operations team in ensuring shipments are handled efficiently and customer requirements are met.
* Provide excellent customer service to both internal and external customers at all times.
* Liaise with customers, overseas partners, carriers, handling agents, and suppliers on a day-to-day basis regarding shipment movements and operational requirements.
* Arrange and monitor airfreight import and export shipments, ensuring pharmaceutical and healthcare products are transported in accordance with customer requirements and regulatory standards.
* Prepare, process, and verify all operational documentation, including Air Waybills (AWB), customs entries, DUCRs, MUCRs, and associated shipping documentation.
* Complete HM Customs entry procedures and ensure customs compliance requirements are met, including the timely closure of MUCRs where applicable.
* Ensure accurate operational and financial data is entered into in-house system.
* Support Sales and Product teams by providing operational guidance and cost-effective transport solutions.
* Perform cost reconciliation activities and ensure supplier costs are accurately recorded and allocated.
* Maintain the integrity and compliance of temperature-controlled and time-critical pharmaceutical and healthcare shipments throughout the transportation process.
* Meet all operational, compliance, quality, and customer service KPIs applicable to the role.
* To develop and maintain personal expertise in operational systems and processes.
The Company excellent benefits, including 25 days holiday.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£33000.00 - £37000.00 per year